Ottensten Group
The OTTENSTEN group is a dynamic company and through a continuous development of products and increase of assortments the customers are ensured a much better and more efficient performance of their jobs. It is the everyday effort of the very competent employees to live up to a high business morality and to provide the best possible service to our customers.
Our strengths are: MLP multi-level proposition targeting professionals, semi-professionals and DIY.
Our own brands 4PRO, whose common feature is to convince new customers that in spite of their very attractive prices the tools maintain high quality and precision performance.
Have a question?
Common Asked Questions
What are the shipping options and conditions, including free shipping?
What are the shipping options and conditions, including free shipping?
In-store pickup is free at any of the three branches (Vilnius, Kaunas, Klaipėda); present your order number and ID.
Free standard delivery within Lithuania for orders over €100.
Standard courier delivery via DPD (1–2 business days, subject to stock availability), and large or oversized items via PARNASO
Where are physical stores located and what are their opening hours?
Where are physical stores located and what are their opening hours?
Vilnius: Vikingų g. 5, LT-02189 (Mon–Thu 8:00–17:00, Fri 8:00–16:00)
Kaunas: Draugystės g. 13A, LT-51225 (Mon–Fri 7:00–16:00)
Klaipėda: Tilžės g. 60-7, LT-91108 (Mon–Thu 8:00–17:00, Fri 8:00–16:00)
How do I contact customer support?
How do I contact customer support?
You can reach customer support by phone at +370 685 11600 or email at parduotuve@ottensten.lt. For issues with online orders (e.g., missing confirmation), you may also write to eprektyba@ottensten.lt
What are the warranty and return policies when purchasing at Ottensten?
What are the warranty and return policies when purchasing at Ottensten?
Warranty: Follow the manufacturer’s instructions. Warranty is void if products are damaged, misused, returned without proof of purchase, or worn by normal use. Warranty repairs are completed within 14–21 days, or up to 45 days if parts must be imported.
Returns: You may return products within 14 working days of receipt (except factory-defective items) in original, undamaged packaging, indicating item name, order number, and reason for return. Return shipping is at your expense; refunds exclude original shipping costs and are made to your bank account unless otherwise agreed.
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